Responsible Gaming at jitawun

jitawun operates an 18+ only platform. This is a strict, non-negotiable requirement that applies to every player regardless of location within Bangladesh. We do not permit any person under the age of 18 to register an account, make a deposit, claim a bonus, or place a wager of any kind.

1.1 Age Verification Process

At registration, all players must confirm that they are 18 years of age or older. This declaration alone is not sufficient — jitawun conducts active identity verification (KYC) for all accounts. During KYC you will be asked to provide:

• A copy of your National Identity Card (NID) or passport showing your date of birth;
• A selfie or photographic proof of identity matching the submitted document;
• Proof of address (utility bill, bank statement, or similar) where required.

Until KYC is completed, account functionality may be limited. Any account found to belong to a person under 18 will be immediately closed, all funds returned via the original payment method, and the matter escalated for further review.

1.2 Protecting Minors

If you share a device with children or young people, we strongly encourage you to use parental control software to prevent access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in screen-time management features on Android and iOS devices can help restrict access at the device level. jitawun also recommends that you keep your account credentials private and never share your login details with anyone, regardless of age.

Gambling is a form of entertainment that millions of Bangladeshi players enjoy responsibly. However, for a minority of people, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, mental health, and daily life. Recognising the signs of problem gambling early is the most effective way to prevent serious harm.

2.1 Warning Signs to Watch For

Problem gambling can affect anyone, regardless of income, age, or experience level. The following are common indicators that gambling may be becoming a problem:

• Spending more money on gambling than you can afford to lose, including borrowing money or selling possessions to fund gambling;
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost;
• Gambling for longer than you intended, or finding it difficult to stop once you have started;
• Thinking about gambling frequently, including when you are at work, with family, or trying to sleep;
• Hiding your gambling activity from family members or lying about how much you have spent;
• Neglecting work, family, or personal responsibilities because of time or money spent gambling;
• Feeling anxious, irritable, or depressed when you are not gambling, or using gambling to cope with stress or difficult emotions;
• Making repeated unsuccessful attempts to reduce or stop gambling.

If any of the above apply to you or someone you know, please read on to learn about the tools and resources available through jitawun and external support organisations. Acting early makes a significant difference in recovery outcomes.

Self-exclusion is one of the most powerful tools available for players who feel they need a complete break from gambling. When you self-exclude from jitawun, your account is blocked and you will be unable to log in, deposit, withdraw pending winnings (except where permitted by our terms), or place any bets for the duration of the exclusion period.

3.1 Available Exclusion Periods

jitawun offers the following self-exclusion durations:

• 30 days — a short-term cooling-off period;
• 90 days — a medium-term break to reassess your gaming habits;
• 180 days (6 months) — an extended break for more serious concerns;
• 12 months — a full-year exclusion for players who need significant time away;
• Permanent (indefinite) — a permanent closure of your jitawun account with no option to reopen.

3.2 How to Request Self-Exclusion

1. 1

   Contact Support

   Reach out to jitawun's 24/7 live chat team or email [email protected] with the subject line "Self-Exclusion Request".

2. 2

   Confirm Your Identity

   Our team will verify your account identity to ensure the request is coming from the account holder. This typically takes only a few minutes.

3. 3

   Choose Your Duration

   Tell our support agent which exclusion period you want (30 days, 90 days, 180 days, 12 months, or permanent). You can also request the longest available period if you are unsure.

4. 4

   Exclusion Activated

   Your account will be blocked within 24 hours of the confirmed request. You will receive an email confirmation once the exclusion is active.

5. 5

   Reactivation (Non-Permanent Only)

   After the exclusion period ends, you may request reactivation by contacting support. A 24-hour reflection period is applied before any reactivation takes effect. Permanent exclusions cannot be reversed.

Setting deposit limits is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. jitawun allows players to set limits on a daily, weekly, or monthly basis, denominated in Bangladeshi Taka (৳).

4.1 How Deposit Limits Work

Once a deposit limit is set, jitawun's system will automatically prevent any deposit transaction that would cause you to exceed that limit within the specified period. For example, if you set a weekly deposit limit of ৳5,000, you will not be able to deposit more than ৳5,000 in any rolling seven-day window regardless of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer).

4.2 Changing Your Limits

• Reducing a limit: Takes effect immediately. You can reduce your daily, weekly, or monthly limit at any time through your account settings or by contacting support.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period before the increase takes effect. This delay is intentional — it gives you time to reconsider the change.
• Removing a limit entirely: Subject to a 7-day cooling-off period. During this period the existing limit remains in place.

4.3 Setting Your Limits

You can manage your deposit limits by logging into your jitawun account and navigating to Account Settings → Responsible Gaming → Deposit Limits. Alternatively, contact our support team via live chat and they will assist you in setting or adjusting your limits in real time. We recommend setting limits before you begin your gaming session, not during it.

A time-out is a short-term pause on your jitawun account. Unlike self-exclusion, a time-out is designed for players who simply want a brief break — perhaps to reassess their gaming habits, deal with a stressful period in life, or just take some time away without permanently closing their account.

5.1 Time-Out Durations

jitawun offers the following time-out periods:

5.2 What Happens During a Time-Out

• You cannot log in to your jitawun account during the time-out period;
• All deposits and wagering are suspended for the duration;
• Promotional and marketing communications will be paused;
• Your account data, balance, and history remain intact and will be accessible when the time-out ends;
• Time-outs cannot be cancelled early — once activated, they run for the full chosen duration.

To activate a time-out, contact our support team via live chat or email. The time-out will take effect within one hour of your confirmed request. If you feel that a time-out is not sufficient and you need a longer break, please consider self-exclusion instead.

The following questions are adapted from widely used responsible gaming assessment tools. They are intended to help you reflect honestly on your gambling behaviour. There are no right or wrong answers — this is a private exercise for your own benefit. If you answer "yes" to three or more questions, we strongly encourage you to use one of the tools on this page or contact our support team for a confidential conversation.

jitawun encourages any player who is struggling with their gambling to seek support — both through our internal tools and through external organisations that specialise in gambling harm and mental health support. You do not need to be in crisis to reach out; early intervention is always more effective.

7.1 jitawun Internal Support

• 24/7 Live Chat: Our English-language support agents are available around the clock. Start a live chat session from any page on the jitawun platform to request help with any responsible gaming tool.
• Email Support: Send a message to [email protected] with the subject "Responsible Gaming Help". Our team responds within 2 hours during 8AM–midnight Bangladesh Standard Time (BST, UTC+6).
• Account Self-Management: Log into your account and navigate to Account Settings → Responsible Gaming to manage deposit limits, activate a time-out, or initiate a self-exclusion request directly.

7.2 Talking to Someone You Trust

Sometimes the most helpful first step is simply talking to a friend or family member you trust. In Bangladeshi culture, family is often the strongest support network available. If you feel comfortable, sharing your concerns with a close family member or a trusted friend can provide relief and practical support. You do not need to face this alone.

7.3 Professional and Wellbeing Support

While jitawun is based in Bangladesh and serves Bangladeshi players, we acknowledge that access to specialised gambling addiction services within Bangladesh is still developing. We recommend the following general avenues for support:

• National Mental Health Helpline (Kaan Pete Roi): A mental health support line available in Bangladesh. If you are experiencing emotional distress related to gambling, speaking to a counsellor can be an important first step.
• Local Healthcare Provider: Your nearest Upazila Health Complex, district hospital, or private clinic can refer you to a mental health professional if gambling has affected your mental wellbeing.
• Gamblers Anonymous (International): An international peer-support fellowship. Resources and meeting information are available in English at www.gamblersanonymous.org.
• GamCare (International): An international organisation providing information, advice, and support for anyone affected by gambling harm. Available in English at www.gamcare.org.uk.

jitawun was built with Bangladeshi players in mind — and that means taking our duty of care seriously. Responsible gaming is not a box-ticking exercise for us; it is a core part of how we operate. Every member of our team, from product developers to customer support agents, is trained to recognise signs of problem gambling and to take appropriate action.

8.1 Platform-Level Protections

Beyond the tools available to individual players, jitawun operates a number of platform-wide safeguards:

• Automated Monitoring: Our system continuously monitors player behaviour for indicators of problem gambling — such as rapid increases in deposit frequency, extended session lengths, or significant loss chasing patterns. Flagged accounts are reviewed by our responsible gaming team.
• No Misleading Promotions: jitawun does not offer bonuses or promotions that are specifically designed to encourage players to gamble beyond their intended budget. All bonus terms are stated clearly and in plain English before a player opts in.
• Proactive Outreach: If our team identifies a player showing potential signs of problem gambling, we will proactively reach out via email or live chat to check in and offer responsible gaming resources — before the player asks for help.
• Staff Training: All jitawun customer support staff complete responsible gaming awareness training. They are equipped to handle sensitive conversations with empathy, discretion, and practical guidance.
• No Credit Facilities: jitawun does not offer credit, loans, or deferred payment options for gambling. Players may only use funds that have been successfully deposited into their account via supported payment methods such as bKash, Nagad, Rocket, Upay, or bank transfer.

8.2 Fair Play Certification

All games available on the jitawun platform — including slots, cricket betting markets, live casino tables, and speciality games — use certified random number generation (RNG) technology provided by reputable game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Game outcomes are fair, unpredictable, and cannot be manipulated by jitawun or by any player. The house edge on all games is clearly disclosed in the game information panel.

8.3 Data Privacy and Confidentiality

Any responsible gaming request you make — whether it is a deposit limit, time-out, or self-exclusion — is treated with complete confidentiality. Your account data and responsible gaming history are protected under our Privacy Policy and are never shared with third parties for marketing or profiling purposes. SSL encryption is applied to all account data in transit.

8.4 Continuous Improvement

jitawun regularly reviews and improves its responsible gaming tools based on player feedback, industry best practice, and emerging research on gambling harm prevention. We are committed to keeping our player protection framework up to date and effective for the Bangladeshi market. If you have suggestions for how we can improve our responsible gaming offering, please email us at [email protected] — we genuinely value player input.